Special to FAIA by the Workers' Compensation Institute
Far too often, the
insurance agent’s role in workers’ compensation has been viewed only as a means
of obtaining mandatory workers’ compensation coverage for the Florida employer.
When an accident occurs on-the-job, the only personal contact that an employer
has with the case is with the insurance agent, and, far too often, the agent’s
advice to his customer is to call the claims office for the insurance company.
For the true professional
insurance agent who really is concerned about his customer’s interest—whether
it be pricing of premiums payable, types of coverages, prevention of accidents,
or handling of claims or just providing much needed general advice to the
employer—simply referring the employer to the insurance company provides a
great disservice and often adds costs to the ultimate liability of the employer.
This year’s focus at the Annual Workers’ Compensation Conference,
sponsored by the Workers’ Compensation Institute is to present two days of
breakout sessions for agents/brokers emphasizing the insurance agent’s primary
position in making any workers’ compensation system work. The conference takes
place August 6–9 at the Orlando World Center Marriott.
Agents play a very
significant role in the workers’ compensation system. Agents breakouts will
address topics such as: What exactly is the role of the agent/broker in claims
handling? What does the claims handler depend upon the agent to do, and what
role can the agent play in assisting in the defense of a claim? What role
should the agent not assume?
On the other hand, how
does the agent fit into the general risk management program of any employer? For
a proactive agent, there is unquestionably a significant role in the pricing of
workers’ compensation coverages, and helping the risk manager to appreciate how
ultimate costs can be reduced by choosing the appropriate coverage and ensuring
that the appropriate premiums are paid. Advocacy in regards to the interest of
the insured employer is an essential function of providing value added to the
employer’s interest and oftentimes contributing significantly to bottom line
profitability of the employer.
Together, FAIA and NCCI will
provide the most comprehensive educational session for agents/brokers
interested in professionalism in the workers’ compensation industry that is
A complete program of the
agent/broker breakout sessions and the program of the conference as a whole is available