Agents Confidential #14, 4/6/17


Thursday, April 6, 2017 Volume LXVI, Issue 14


Is it legal to record (and save) customer calls? Yes, but…

Advances in technology make it easier than ever to record customer calls, both to improve customer service and reduce E&O exposure. While it is legal under federal law, under Florida law, there must be two-party consent to do so. Read Laura’s Legal Brief of the Week for compliance details and best practices.

Insurance carriers play a role in agency consolidation

Everyone agrees that lack of perpetuation planning and high prices are fueling the surge in agency acquisitions. FAIA CEO Jeff Grady thinks there is a third reason: Carriers’ increasingly high premium volume requirements that are often tied to agency compensation.


How the Good Works Fund puts your contributions to work

Shea Parsons is finishing up an AS degree in Risk Management/Insurance at St. Pete College with the help of a scholarship award from FAIA’s Good Works Fund. She's one of many students who will enter the insurance field thanks to the Fund's financial support. See how far FAIA's workforce initiative has come, and how far it can go with continued industry support.


Recourse for agents fed up with lender requests

What’s an agent to do when a lender has a ridiculous or illegal demand and won’t back down? File a complaint, that’s what. Read David Thompson’s blog to discover this new tool.

FAIA members save on ProducerFit Program

Roger Sitkins, known all over the country for the excellence of his sales training and coaching programs, is bringing his ProducerFit program to Ft. Myers on April 20–21. Thanks to a new partnership with FAIA, members receive a $200 discount on the four-session program, which includes two in-person classes and two online sessions. Extra sessions are offered at no cost for sales managers. Read Dave Newell's blog for the details.


Work comp tool protects clients from high down payments

FAIA preferred provider First Insurance Funding is out with FlexPay, a first-to-market product that allows agency workers’ compensation clients to finance their premium with only 10 percent down and the balance over a full annual billing cycle.


Seriously, don’t wait to book your room

There are only a few rooms left at the Convention headquarters hotel Gaylord Palms Resort! Fortunately, FAIA has secured overflow rooms at two nearby hotels: SpringHill Suites Orlando Lake Buena Vista and Fairfield Inn & Suites Orlando Kissimmee/Celebration. The room cut-off date for the Gaylord and SpringHill Suites is April 28; May 16 for Fairfield…or until all rooms in the block have been filled. Wait at your own peril. Follow the links to register.

Visit our website for information on pricing and amenities.


New Agency Members

The Art and Science of Successful Planning: Ft. Myers

Columna Agency: Kissimmee

Franklin Hamilton Insurance, Inc.: Delray Beach

St. Petersburg Insurance Agency: St. Petersburg

Taurus Insurance Professionals, LLC: Bayonet Point

New Associate Members

American Capital Assurance: St. Petersburg

Community Underwriters Group, LLC: Boca Raton

KeepThemSmiling, LLC: Palm Harbor

Member Agency News

Jennifer Petersen, Brightway Insurance, Inc.: received the Chairman’s Award from the Network of Vertafore Users (NetVU).

William P. Taulbee, II, CIC, Lykes Insurance, Inc.: joined the Feeding Children Everywhere board of directors.

Industry News

1347 Property Insurance Holdings, Inc.: secured a Certificate of Authority from the OIR to write homeowners and wind-only coverage in Florida.

American Insurance Association: appointed Michael O’Malley senior vice president for public policy.

Orchid Underwriters Insurance Agency, LLC: promoted Brad Emmons to chief executive officer.

SUNZ Insurance Company: named Michael W. Grandstaff chief financial officer.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means-electronic, mechanical, photocopying, recording, or otherwise-without the prior written permission of the Florida Association of Insurance Agents. FAIA does not give legal advice. Agents are urged to seek the counsel of a licensed Florida attorney familiar with the Florida Insurance Code.