• Outstanding CSR of the Year Award

    Nominate the winner and receive a $1,000 cash award!

     

    Nominations are now being accepted for the 2016 National Outstanding CSR of the Year Award. This award, sponsored by The National Alliance for Insurance Education & Research, is the Alliance’s highest honor for insurance customer representatives.

    Anyone can nominate, whether it’s a supervisor or co-workers. You can even nominate yourself! Download the nomination form.

    Nominations are followed by entries. Anyone, regardless of affiliation or professional designation, whose primary duties center on insurance customer service is eligible to enter (a CIC or CISR designation is not required). To compete, candidates must:   

    • Be an insurance customer service representative or have primary responsibility for customer service duties. 
    • Complete an entry form including formal education; insurance-related achievements, insurance awards, honors, and affiliations; community involvement, and significant contributions to business/coworkers; and list two professional references. 
    • Write an essay of no more than two double-spaced pages (approximately 1,000 words) on the subject: Many in our industry came into insurance by chance, but have built a career by choice. How did you come into the industry, and what are four reasons you stayed and built a career? 
    • Submit letter(s) of recommendation from a business/professional reference(s). These may come from the references listed on the entry form, or they may come from other business/professional acquaintances.   

    Deadline for all materials (including essay) is May 1, 2016.  

    Frequently Asked Questions

    Q. When should I send in my nomination? 
    A. Immediately. There is much to do after your nomination is received. Correspondence must be sent to your nominee to provide appropriate candidate materials and to offer congratulations on being nominated. Additionally, you will want to give your nominee as much time as possible to complete the required essay. 

    Q. How do I encourage my CSR to participate?
    A. Everyone needs encouragement, and some more than others. Many individuals often do not think they have a chance at winning awards and never enter. Express your satisfaction at what an exceptional job your CSR does for the agency/company. You might even give a few examples of what you mean. Encourage other agency/company personnel to express their excitement at the CSRs nomination, and to add their support. If you nominated anonymously, a typed message of encouragement along with a token gift can be secretly left to foster inspiration for becoming a candidate. 

    Q. What if my CSRs do not have designations?
    A. Designations are not required to become a candidate. Any individual with primary duties involving insurance customer service is eligible to enter this competition regardless of affiliation or professional designation.

    Q.I appreciate all my CSRs and the hard work they do. How do I make a nomination without offending the others?
    A. You can nominate anonymously. Your name will not be given out unless you give specific permission.

    Q. I was nominated to enter the Outstanding CSR of the Year competition. Could you tell me who nominated me?
    A. Many employers are concerned about hurting the feelings of other CSRs in their office; therefore, if a nominator has specifically asked not to have his/her name given out, we respect his or her wishes.

    Q. How long does my essay have to be?
    A. We do not require a certain length; however, we ask that composition be succinct. We recommend no more than two pages, double-spaced (approximately 1,000 words). You can read essays from past finalists and past winners online to get a sense of what the judges are looking for.

    Q. When are the state awards announced?
    A. The National Alliance will prepare a news release announcing all state recipients and distribute it to National Alliance board members, licensee associations, and media outlets across the country by early June.

    Q. When will we find out who has won the national award?
    A. A news release announcing the national winner will be prepared and distributed by The National Alliance in late June or early July.