• Meet your Swiss Re/Westport Claims Team

    Westport-insured agencies can count on superb customer service should they need to file a claim.

    Mark Heimsoth, AINS, AIC, ARe

    Claims Specialist
    Assistant Vice President
     

    Mark HeimsothMark came to Swiss Re fresh out of Kansas State University in December 2007.  He spent eight years on the reinsurance claims and technical accounting operations team working on many different lines of business with varying authority levels: property, ocean marine, casualty and workers’ comp. He left reinsurance and came over to Westport at the end of October 2015 because he “wanted to be a part of the process from the beginning to end and to be able to really help our insured when they need us the most.”

    Words of Wisdom

    “If a client's home has been sold and there is a current flood policy in place make sure you document whether the new owners want the flood policy transferred, and whether there is a mortgage on the house or not.” 

    Caryn Mahoney, CPCU, RPLU

    Claims Specialist
    Assistant Vice President
      

    Caryn MahoneyCaryn has been working as a claims adjuster for about 34 years (with a two-year time out as a commercial appraiser) handling a variety of different kinds of claims with three different insurance companies before coming to Swiss Re/Westport. Caryn has been handling professional liability claims for about 25 years. She has a CPCU and RPLU designation as well as eight other designations.   

    Words of Wisdom

    “Try to document as much as you can in a timely manner, especially phone calls and other conversations, preferably with a system that cannot be altered.”

    Ellen A. McCarthy, JD, CPCU, RPLU

    Claims Expert
    Vice President
     

    EllenMcCarthyEllen joined a predecessor of Swiss Re in 1996 as a professional liability specialist handling lawyer claims and has handled professional advisors claims in a variety of capacities over the past 18 years. She currently adjudicates complex attorney malpractice and insurance agent errors and omissions claims.

    Prior to joining Swiss Re, Ellen practiced insurance defense in suburban Washington, DC and was a judicial law clerk for the Circuit Court for Montgomery County, Maryland.  Ellen graduated from McDaniel College with a B.A. in English/Writing and earned a J.D. from the University of Baltimore School of Law.

    Words of Wisdom

    “So many of our claims boil down to a he said/she said situation. Without documentary proof that a client rejected a coverage, the case becomes much more difficult to defend.” 

    Kristina Miller, JD, CPCU, RPLU, ARM

    Claims Specialist
    Assistant Vice President
     

    KristinaMillerKristina has handled professional liability claims for over 22 years, 20 of them with Westport. An attorney who also holds the CPCU, RPLU, and ARM designations, she handled lawyer claims before switching to handle agent claims.

    Words of Wisdom

    “I've noticed that a number of my recent claims are due to the failure of the agent to compare coverages when moving a client from one carrier to another.  Some coverages are automatically ‘built in’ to some policies and this can be missed when an agent moves his client from that carrier to a new carrier.” 

    Barbara Rocco

    Claims Specialist
    Assistant Vice President
     

    RoccoBarbaraBarbara joined a predecessor of Swiss Reinsurance Corp. in 1997 as a public entity claims specialist. She held this position for approximately nine years before transferring to the professional liability claims team handling agent claims.

    Barbara started in insurance as a claims adjuster in 1987 with Safeco Insurance. She handled various personal and commercial lines accounts.

    Words of Wisdom

    “In Florida, as in the rest of the country, a significant majority of ‘wrongful acts’ occur during the procurement of commercial policies. It stands to reason that this will happen due to the complexity of such policies. It is imperative to take the time to review new policies to ensure that the requested coverage has actually been properly procured.”