Westport-insured agencies can count on superb customer service should they need to file a claim.
Assistant Vice President
Mark came to Swiss Re fresh out of Kansas State
University in December 2007. He spent eight years on the reinsurance
claims and technical accounting operations team working on many different lines
of business with varying authority levels: property, ocean marine, casualty and
workers’ comp. He left reinsurance and came over to Westport at the end of
October 2015 because he “wanted to be a part of the process from the beginning
to end and to be able to really help our insured when they need us the most.”
“If a client's home has been sold and there is a
current flood policy in place make sure you document whether the new owners
want the flood policy transferred, and whether there is a mortgage on the
house or not.”
Assistant Vice President
been working as a claims adjuster for about 34 years (with a two-year time out
as a commercial appraiser) handling a variety of different kinds of claims with
three different insurance companies before coming to Swiss Re/Westport. Caryn
has been handling professional liability claims for about 25 years. She has a
CPCU and RPLU designation as well as eight other designations.
“Try to document as much as you can in a timely
manner, especially phone calls and other conversations, preferably with a
system that cannot be altered.”
joined a predecessor of Swiss Re in 1996 as a professional liability specialist
handling lawyer claims and has handled professional advisors claims in a
variety of capacities over the past 18 years. She currently adjudicates complex
attorney malpractice and insurance agent errors and omissions claims.
to joining Swiss Re, Ellen practiced insurance defense in suburban Washington,
DC and was a judicial law clerk for the Circuit Court for Montgomery County,
Maryland. Ellen graduated from McDaniel College with a B.A. in
English/Writing and earned a J.D. from the University of Baltimore School of
many of our claims boil down to a he said/she said situation. Without
documentary proof that a client rejected a coverage, the case becomes much more
difficult to defend.”
has handled professional liability claims for over 22 years, 20 of them with
Westport. An attorney who also holds the CPCU, RPLU, and ARM designations, she handled
lawyer claims before switching to handle agent claims.
noticed that a number of my recent claims are due to the failure of the agent
to compare coverages when moving a client from one carrier to another.
Some coverages are automatically ‘built in’ to some policies and this
can be missed when an agent moves his client from that carrier to a new
joined a predecessor of Swiss Reinsurance Corp. in 1997 as a public entity
claims specialist. She held this position for approximately nine years before
transferring to the professional liability claims team handling agent claims.
Barbara started in insurance as a claims adjuster in
1987 with Safeco Insurance. She handled various personal and commercial lines
“In Florida, as in the rest of the country, a
significant majority of ‘wrongful acts’ occur during the procurement of
commercial policies. It stands to reason that this will happen due to the
complexity of such policies. It is imperative to take the time to review new
policies to ensure that the requested coverage has actually been properly
Territory: Alachua, Baker, Bay, Bradford, Brevard, Calhoun, Charlotte, Citrus,
Clay, Columbia, Desoto, Dixie, Escambia, Flagler, Franklin, Gadsden, Gilchrist,
Glades, Gulf, Hamilton, Hardee, Hendry, Hernando, Highlands, Holmes, Indian
River, Jackson, Jefferson, Lafayette, Lake, Leon, Levy, Liberty, Madison, Manatee,
Marion, Martin, Monroe, Nassau, Okaloosa, Okeechobee, Pasco, Putman, Santa Rosa,
Seminole, St. Johns, St. Lucie, Sumter, Suwannee, Taylor, Union, Volusia, Wakulla,
Walton, Washington counties.
Territory: Broward, Collier, Duval, Hillsborough, Lee, Miami-Dade, Orange, Palm Beach, Pinellas, Polk, and Sarasota