Nicole Williams, ACSR, AAI, joined the Waddell Insurance Group in 2000 as a personal lines agent, and now does double duty, serving as personal lines manager and running the agency's daily operation. Nicole lives in Vero Beach and is very involved in her community. She's currently the president of the Independent Insurance Agents of Indian River County.
Q. What attracted you to this business?
A. The fact that my father had made a successful career in insurance. I also enjoy the personal contact with clients and others in the community.
Q.Where do you see yourself in 10 years?
A. I see myself as the agency owner in 10 years.
Q. If you weren't an insurance agent, what would you be?
A. I always wanted to be an elementary school teacher.
Q. What would people be surprised to know about you?
A. I love to garden.
Q. What is your guilty pleasure?
A. Reality TV and Food Network.
Q. What is the No. 1 thing on your bucket list?
A. To own a flat in Tuscany.
Q. What advice would you give to someone just starting out in the insurance business?
A. Be patient; things change daily. Make close company connections. You will need them.
Q. What is the best professional advice you've ever received?
A. Never do anything to make an underwriter/company rep not like you.
Q. What is your customer service pet peeve?
A. Getting a different answer from different people within a company.
Q. What are you reading?
A. Angelina's Bachelors (going on 10 months—not a big reader!).