• Speaker Bios

    David Altmaier, appointed Florida Insurance Commissioner in 2016, oversees a complex insurance marketplace in a state with one of the highest catastrophe exposures for hurricanes. David began his public service career in 2008 and is well respected for his work with the National Association of Insurance Commissioners (NAIC).

    Steve Anderson has spent more than 30 years of his career helping the insurance industry understand, integrate, and leverage current and emerging technologies. From business management systems to social media, Steve can analyze what’s happening now and explain its implications for the future.

    Kim Busse is the key relationship manager at The Omnia Group, an employee selection and management consulting firm. In her current role, Kim partners with her clients to select top talent, encourage more effective management, build high-performance teams, and develop succession planning using behavioral assessment tools.

    Suzanne Downey is a vice president with Hannover Re US with more than 32 years of industry experience. She has proven her leadership skills through a long history of volunteer work and is dedicated to both the insurance and education industries.

    Sam Glenn went from working nights as a janitor to becoming the author of several inspiring books. A motivational speaker, he tours the country spreading his simple philosophy: Organizations get better when the people get better. Life gets better when we get better… and it all starts with attitude!

    Jeff Grady has extensive experience in the insurance and financial services sector. He served as a thrift examiner and relationship manager for the Federal Home Loan Bank, vice president of Thrift Banking with the Florida Bankers Association, and executive director of the Community Bankers Association before joining FAIA in 1998.

    Richard F. Lund, JD, is a vice president and senior underwriter of Swiss Re Corporate Solutions, underwriting insurance agents’ errors and omissions coverage. He has also been an insurance agents E&O claims counsel and has written and presented numerous E&O risk management/ loss control seminars, mock trials and articles nationwide since 1992.

    Max Miller is a recent graduate of Florida State University’s Risk Management program. He has started his professional career in Clearwater Florida with Bouchard Insurance in its Commercial sales division. He enjoys golfing and fishing in his free time and spending time with his family in Tampa.

    Jeff Ruby is the founder of RedRock Leadership. During the course of his professional career, he has worked in organizations ranging in size from sole practitioner to Fortune 500. His diverse background in business includes experience in starting and selling companies, sales management, training and development, executive coaching, and more.

    Brian Scarborough, vice president and co-owner Scarborough Insurance, is chairman of FAIA’s board of directors. He currently serves on the FAIAPAC and Cagney boards of directors, and on the Good Works Fund and Workforce Development committees. He received the InsurPac Young Agent Award in 2015 for his record-breaking work as Florida InsurPac chair.

    Rebecca Smith is the marketing manager and sales coordinator for Criteria for Success, a Manhattan-based sales training and Sales PlayBook organization. With over 10 years of sales and marketing experience, Rebecca helps businesses mature and discover success through unique self-developed approaches to solving sales problems with clients.

    Alex Soto has led agents on the state and national level, serving as chairman and state national director for FAIA, as well as chairman of IIABA. During his time on IIABA’s executive committee, he chaired the task force responsible for developing the Trusted Choice consumer brand. Before his retirement, Alex served as president and CEO of InSource, Inc., in Miami.

    David Thompson is FAIA’s full-time insurance nerd, teaching classes and writing technical articles and blogs on topics of interest to agents. David graduated from Mercer University and served seven years as a commissioned officer in the U.S. Army and U.S. Coast Guard. He started his insurance career in a family-owned independent agency in Vero Beach. He joined FAIA in 1996.

    Jay Williams is a veteran of the insurance industry, starting his career in 1979.  His experience includes 21 years in the agency business, nine years at FAIA, and seven years as an insurance company and PEO executive. He has been teaching formal insurance classes for over 20 years, including both technical insurance and E&O loss control classes for FAIA.