Christine Lorriane Billington, ACSR, AAI, has been named Florida’s 2015 Outstanding Customer Service Representative (OCSR) of the Year by the National Alliance for Insurance Education & Research. The prestigious award recognizes the contributions and commitment of those who serve clients within the insurance industry.
Christine is now eligible to compete for the national honor, which carries a $2,000 cash award, a gold and diamond pin, $1,000 cash award for the nominator, and a scholarship for the recipient’s employer to any program offered by The National Alliance.
To qualify for the top state honor, 2015 candidates submitted an essay on the following topic:
“In today’s political, economic, and social environment,
the use of the English language has undergone significant change. Even in our
insurance industry, words, partial words, and titles can have a multitude of
meanings—some of which are unclear and even vague. In the current insurance
agency environment, the meaning of the term, ‘Customer Service Representative,’
has frequently been replaced with the terms ‘Account Manager,’ ‘Account
Executive,’ ‘Client Service Advisor,’ etc. In your judgment, is there any
important difference in the meaning of these titles in terms of one’s
knowledge, expertise, compensation, and responsibilities? Do you believe these
different titles make a difference to your clients, coworkers, and insurance
Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community.