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2017 National Alliance Course Offerings

(The National Alliance) Permanent link

Whether you are working toward your CISR or looking to fulfill your CIC update requirement, FAIA, through its partnership with The National Alliance for Insurance Education & Research, offers a robust list of courses and institutes. 

New for 2017 is the CIC Commercial Multiline Institute, where students explore commercial multiline exposures and become familiar with important coverages. Topics covered include: 

  • Businessowners Policies
  • Commercial Inland Marine Concepts & Coverages
  • Crime Coverages & Endorsements
  • Cyber Exposures and Coverages
  • Employment Practices Liability Insurance
  • Excess Liability/Commercial Umbrella Coverages

Visit the complete course calendar for more information and to register.

2017 CIC Schedule 

2017 CISR Class Schedule
 

Announcing Florida's 2016 Outstanding Customer Service Representative of the Year

(Member News, The National Alliance) Permanent link

Kellie BrandesKellie S. Brandes, CRIS, with the ThompsonBaker Agency in St. Augustine, has been selected Florida’s 2016 Outstanding Customer Service Representative (OCSR) of the Year by the National Alliance for Insurance Education & Research. The prestigious award recognizes the contributions and commitment of those who serve clients within the insurance industry.

Kellie is now eligible to compete for the national honor, which carries a $2,000 cash award, a gold and diamond pin, $1,000 cash award for the nominator, and a scholarship for the recipient’s employer to any program offered by The National Alliance.

To qualify for the top state honor, 2016 candidates submitted an essay on the following topic:

“Many in our industry came into insurance by chance, but have built a career by choice. How did you come into the industry, and what are four reasons you stayed and built a career?” 

Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community.

Announcing the 2016 CISR schedule

(The National Alliance) Permanent link

Planning your professional development for the coming year? Here's a rundown of the CISR courses coming to a city near you in 2016. Pick your dates now; registration will open before the end of 2015.

2016CISR Schedule

2016 CIC and Ruble schedule set

(Member News, The National Alliance) Permanent link

Planning your professional development for the coming year? Here's a rundown of the CIC Institutes and Ruble Graduate Seminars for 2016. Pick your dates now; registration will open before the end of 2015.

2016 CIC and Ruble Schedule 

RGVI's Christine Billington receives National Alliance customer service award

(Member News, The National Alliance) Permanent link

BillingtonChristine Lorriane Billington, ACSR, AAI, has been named Florida’s 2015 Outstanding Customer Service Representative (OCSR) of the Year by the National Alliance for Insurance Education & Research. The prestigious award recognizes the contributions and commitment of those who serve clients within the insurance industry.

Christine is now eligible to compete for the national honor, which carries a $2,000 cash award, a gold and diamond pin, $1,000 cash award for the nominator, and a scholarship for the recipient’s employer to any program offered by The National Alliance.

To qualify for the top state honor, 2015 candidates submitted an essay on the following topic:

“In today’s political, economic, and social environment, the use of the English language has undergone significant change. Even in our insurance industry, words, partial words, and titles can have a multitude of meanings—some of which are unclear and even vague. In the current insurance agency environment, the meaning of the term, ‘Customer Service Representative,’ has frequently been replaced with the terms ‘Account Manager,’ ‘Account Executive,’ ‘Client Service Advisor,’ etc. In your judgment, is there any important difference in the meaning of these titles in terms of one’s knowledge, expertise, compensation, and responsibilities? Do you believe these different titles make a difference to your clients, coworkers, and insurance companies?”

Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community.

CIC, Ruble schedule for 2015 set

(The National Alliance) Permanent link

For details, visit the CIC and Ruble schedule pages.

 CIC Ruble Schedule 2015